Refund Policy

30-Day Return Policy

We accept returns within 30 days of delivery for most items.

Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

Non-Returnable Items

  • Photo cards (opened)
  • Albums with torn seals or scratched CDs
  • Items marked as "Final Sale"
  • Pre-order items (cancellation must be requested before shipping)

How to Return

  1. Contact us at returns@mokkapp.com with your order number
  2. Wait for return authorization and shipping instructions
  3. Ship the item back (customer pays return shipping)
  4. Receive refund within 5-10 business days of receipt

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos. We will provide a prepaid return label and full refund or replacement.

Refund Method

Refunds are processed to the original payment method. Credit card refunds may take 5-10 business days to appear on your statement.

Questions?

Contact us at returns@mokkapp.com